MW Connect Privacy Policy

Politika privatnosti aplikacije MW Connect

 

  • Effective date: September 4, 2026

    1. Who operates MW Connect

    MW Connect is operated by:

    Moto-Works Petronijevic
    Nikole Tesle 94
    Adrani 36203, Serbia
    Email: motoworks.petronijevic@hotmail.com
    Telephone: +381 60 329 9632

    Moto-Works Petronijevic is responsible for the personal information processed through MW Connect.

    2. Information we process

    Depending on how you use the app, we may process:

    • Account information, including your name, email address, telephone number, unique account identifier and account-creation date

    • MW Rewards information, including membership status, current and lifetime points, redeemed points, selected rewards, redemption codes, redemption dates and redemption status

    • Vehicle, service-request and appointment information you choose to submit or access through the app

    • Communications you send to Moto-Works Petronijevic

    • Limited technical information processed by our service providers, such as device type, app version, IP address, diagnostic information, crash information and security logs

    Please do not provide sensitive personal information through free-text fields unless it is necessary for your service request.

    3. How we use information

    We use personal information to:

    • Create and manage MW Connect accounts

    • Provide MW Rewards membership, calculate points and process reward redemptions

    • Provide access to vehicle, booking and customer-service features

    • Respond to questions and service requests

    • Protect the app, prevent misuse and maintain security

    • Diagnose technical problems and improve app performance

    • Comply with legal, tax, accounting and regulatory obligations

    Where applicable, processing is based on providing the service you requested, complying with legal obligations, our legitimate interests in operating and securing the service, or your consent.

    4. Service providers and sharing

    We may use service providers to operate MW Connect, including:

    • Google Firebase, for authentication, database hosting, security and related app infrastructure

    • FlutterFlow, as the platform used to build and deploy the app

    • ARI or related service-management providers, when you use linked vehicle, booking or service functions

    • Website, email and technical-service providers needed to operate and support the service

    These providers may process information on our behalf according to their own security and privacy terms.

    We do not sell your personal information. We may disclose information when required by law, to protect legal rights or security, or as part of a lawful business transfer.

    5. International processing

    Some service providers may process or store information outside Serbia. Where required, we take reasonable steps to use providers and safeguards intended to protect personal information during international processing.

    6. How long we keep information

    We retain app-account and MW Rewards information while your account is active or as needed to provide the service.

    When you delete your account in the app, the MW Connect authentication account, app profile and associated reward-redemption records are scheduled for permanent deletion. Verified deletion requests submitted by email are normally completed within 30 days.

    Invoices, vehicle-service records, warranty records and other information maintained separately from the MW Connect account may be retained when required for legal, tax, accounting, fraud-prevention, warranty or legitimate business purposes.

    7. Your choices and rights

    Subject to applicable law, you may request:

    • Access to your personal information

    • Correction of inaccurate information

    • Deletion of personal information

    • Restriction of or objection to certain processing

    • A copy of certain information in a portable format

    • Withdrawal of consent where processing relies on consent

    You may permanently delete your MW Connect account from Settings → Delete Account.

    If you cannot access the app, follow the instructions at:

    https://www.mwpetronijevic.com/delete-account

    You may also contact us at motoworks.petronijevic@hotmail.com. Never send us your password.

    You may have the right to submit a complaint to the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

    8. Security

    We use reasonable organizational and technical measures designed to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

    You are responsible for protecting your password and for notifying us if you believe your account has been accessed without authorization.

    9. Children

    MW Connect is not intended for children under 16. We do not knowingly collect personal information from children under 16 through the app. A parent or legal guardian who believes a child has provided personal information may contact us to request its deletion.

    10. Changes to this policy

    We may update this Privacy Policy when the app, our practices or legal requirements change. The updated policy will be posted on this page with a revised effective date.

    11. Contact

    For privacy questions or requests:

    Moto-Works Petronijevic
    Nikole Tesle 94
    Adrani 36203, Serbia
    Email: motoworks.petronijevic@hotmail.com
    Telephone: +381 60 329 9632

  • Datum stupanja na snagu: 4. Septembar 2026.

    1. Ko upravlja aplikacijom MW Connect

    Aplikacijom MW Connect upravlja:

    Moto-Works Petronijevic
    Nikole Tesle 94
    Adrani 36203, Srbija
    Imejl: motoworks.petronijevic@hotmail.com
    Telefon: +381 60 329 9632

    Moto-Works Petronijevic je odgovoran za obradu podataka o ličnosti putem aplikacije MW Connect.

    2. Podaci koje obrađujemo

    U zavisnosti od načina korišćenja aplikacije, možemo obrađivati:

    • Podatke o nalogu, uključujući ime, imejl adresu, broj telefona, jedinstveni identifikator naloga i datum kreiranja naloga

    • Podatke programa MW Rewards, uključujući status članstva, trenutno i ukupno stanje bodova, iskorišćene bodove, izabrane nagrade, kodove, datume i status iskorišćenja nagrada

    • Podatke o vozilu, zahtevu za servis i terminu koje odlučite da unesete ili kojima pristupate putem aplikacije

    • Poruke koje šaljete kompaniji Moto-Works Petronijevic

    • Ograničene tehničke podatke koje obrađuju naši pružaoci usluga, kao što su tip uređaja, verzija aplikacije, IP adresa, dijagnostički podaci, podaci o greškama i bezbednosni zapisi

    Nemojte unositi osetljive podatke o ličnosti u slobodna tekstualna polja osim kada je to neophodno za vaš zahtev za servis.

    3. Kako koristimo podatke

    Podatke o ličnosti koristimo za:

    • Kreiranje i upravljanje MW Connect nalozima

    • Omogućavanje članstva u programu MW Rewards, obračun bodova i obradu iskorišćenja nagrada

    • Omogućavanje pristupa funkcijama za vozila, zakazivanje i korisničku podršku

    • Odgovaranje na pitanja i zahteve za servis

    • Zaštitu aplikacije, sprečavanje zloupotrebe i održavanje bezbednosti

    • Otkrivanje tehničkih problema i poboljšanje rada aplikacije

    • Ispunjavanje zakonskih, poreskih, računovodstvenih i regulatornih obaveza

    Kada je primenljivo, obrada se zasniva na pružanju tražene usluge, ispunjavanju zakonskih obaveza, našem legitimnom interesu da upravljamo uslugom i zaštitimo je ili na vašem pristanku.

    4. Pružaoci usluga i deljenje podataka

    Za rad aplikacije MW Connect možemo koristiti sledeće pružaoce usluga:

    • Google Firebase, za autentifikaciju, bazu podataka, bezbednost i prateću infrastrukturu aplikacije

    • FlutterFlow, kao platformu korišćenu za izradu i objavljivanje aplikacije

    • ARI ili povezane pružaoce usluga za upravljanje servisom, kada koristite povezane funkcije za vozila, zakazivanje ili servis

    • Pružaoce usluga za veb-sajt, imejl i tehničku podršku potrebne za rad usluge

    Ovi pružaoci mogu obrađivati podatke u naše ime u skladu sa svojim uslovima privatnosti i bezbednosti.

    Ne prodajemo vaše podatke o ličnosti. Podatke možemo otkriti kada je to zakonom propisano, radi zaštite zakonskih prava ili bezbednosti ili u okviru zakonitog prenosa poslovanja.

    5. Međunarodna obrada podataka

    Pojedini pružaoci usluga mogu obrađivati ili čuvati podatke izvan Srbije. Kada je potrebno, preduzimamo razumne korake da koristimo pružaoce i mere zaštite namenjene zaštiti podataka o ličnosti tokom međunarodne obrade.

    6. Period čuvanja podataka

    Podatke o nalogu i programu MW Rewards čuvamo dok je nalog aktivan ili dok su potrebni za pružanje usluge.

    Kada obrišete nalog u aplikaciji, MW Connect nalog za autentifikaciju, profil aplikacije i povezana evidencija iskorišćenih nagrada predviđeni su za trajno brisanje. Potvrđeni zahtevi za brisanje poslati imejlom obično se obrađuju u roku od 30 dana.

    Računi, evidencija o servisiranju vozila, garancijska dokumentacija i drugi podaci koji se vode odvojeno od MW Connect naloga mogu se čuvati kada je to potrebno zbog zakonskih, poreskih, računovodstvenih, bezbednosnih, garancijskih ili opravdanih poslovnih razloga.

    7. Vaši izbori i prava

    U skladu sa primenljivim propisima možete zahtevati:

    • Pristup svojim podacima o ličnosti

    • Ispravku netačnih podataka

    • Brisanje podataka o ličnosti

    • Ograničenje obrade ili prigovor na određenu obradu

    • Kopiju određenih podataka u prenosivom obliku

    • Povlačenje pristanka kada se obrada zasniva na pristanku

    Svoj MW Connect nalog možete trajno obrisati putem opcije Podešavanja → Obriši nalog.

    Ako ne možete da pristupite aplikaciji, pratite uputstva na:

    https://www.mwpetronijevic.com/delete-account

    Možete nas kontaktirati i putem adrese motoworks.petronijevic@hotmail.com. Nikada nam nemojte slati svoju lozinku.

    Možete imati pravo da podnesete pritužbu Povereniku za informacije od javnog značaja i zaštitu podataka o ličnosti Republike Srbije.

    8. Bezbednost

    Primenjujemo razumne organizacione i tehničke mere namenjene zaštiti podataka o ličnosti. Ipak, nijedan prenos putem interneta niti sistem elektronskog čuvanja ne može biti potpuno bezbedan.

    Odgovorni ste za zaštitu svoje lozinke i za obaveštavanje kompanije Moto-Works Petronijevic ako smatrate da je vašem nalogu pristupljeno bez odobrenja.

    9. Deca

    MW Connect nije namenjen deci mlađoj od 16 godina. Ne prikupljamo svesno podatke o ličnosti dece mlađe od 16 godina putem aplikacije. Roditelj ili zakonski staratelj koji smatra da je dete dostavilo podatke može nas kontaktirati radi zahteva za brisanje.

    10. Izmene Politike privatnosti

    Ovu Politiku privatnosti možemo izmeniti kada se promene aplikacija, način obrade ili zakonski zahtevi. Izmenjena politika biće objavljena na ovoj stranici sa novim datumom stupanja na snagu.

    11. Kontakt

    Za pitanja ili zahteve u vezi sa privatnošću:

    Moto-Works Petronijevic
    Nikole Tesle 94
    Adrani 36203, Srbija
    Imejl: motoworks.petronijevic@hotmail.com
    Telefon: +381 60 329 9632

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